Shipping & Return Policy
All orders over $20.00 will include FREE standard shipping.
Orders are shipped (using USPS). Your order will take less than 24 hours to process.
ORDER SHIPPING DETAILS:
*Orders with multiple like-sized prints will be packaged in a single plastic sleeve. If you would like them individually wrapped, the buyer must contact me prior to or directly after purchasing. All cards and illustrations are mailed in sturdy rigid paper mailers.
Address Confirmation & Details:
*PLEASE CONFIRM YOUR ADDRESS IS CORRECT AT CHECKOUT AND MESSAGE US ASAP IF CHANGES NEED TO BE MADE at Cynthia@cynhitamidori.com. Buyers are responsible for either retrieving the items from the old address or repurchasing items to have them reshipped to the new address
**IF AN ITEM IS RETURNED TO US DUE TO AN UNACCEPTED ADDRESS, THE BUYER MUST RE-PURCHASE SHIPPING**.
Buyers are responsible for reordering the items . Card orders cannot be rerouted once they have shipped. Buyers are responsible for either retrieving the items from the old address or repurchasing items to have them reshipped to the new address.
****We can no longer accommodate exceptions for this policy.*****
*We do not accept orders addressed to third-party shipping services, PO Boxes, or temporary addresses. If we suspect your order is placed via any of the aforementioned methods, you will be contacted and your order will be refunded.
*We are not responsible for shipping charges involved in re-sending the package if items are marked "Return to Sender", and the buyer must wait for us to receive the original package back until we ship the items. In some cases, the post office may not leave the package if there is no safe space to do so. The post office leaves a note for the buyer instructing them to pick their items up at the post office. If they buyer does not pick up their items at the post office in time, they are shipped back to the sender.
*Once a package leaves Cynthia Midori’s studio, we are not responsible for any problems or delays with the carrier (USPS). If you are having trouble, please contact us and we will advise you how to contact USPS support.
* If you are having problems tracking your package please contact me directly. Orders that are suspected "lost" or "stolen" may be replaced after the USPS has conducted an investigation.
Shipping for custom cards:
Your item will be shipped within 1-3 days from the date you submit your order. After we send your order, allow 2-5 days to receive your package.
If you have questions about your order, email Cynthia@cynthiamidori.com
Processing & Shipping for custom illustration:
Custom cards will require extra time to be completed. Please send your photo and description as soon as possible. I cannot start creating until I receive your media request. Custom drawings take 3-5 business days to create with additional revision time as per your requests. I will be in touch with you to approve your final drawing. Once you approve of your final drawing, you will receive a HQ JPEG & PNG image file of your illustration. I will be shipping your complimentary 8.5” x 11.25” piece and you will receive an email once your piece is out for shipping.
If you are commissioning an original creative service:
The creative time and shipping depends completely on your specific order. All will be discussed and approved before the signing on commissioned work contracts.
Return & Cancellation Policy:
If you are not satisfied with your order or your order appears damaged, items purchased on www.cynthiamidori.com may be returned or exchanged within 21 days of receipt for an item of equal value or for a credit towards a future purchase. Before returning your item, please first send a brief e-mail and photo of the damages item to Cynthia@cynthiamidori.com and include your name, the item, and what you prefer in exchange of the returned item (ex. money back or the same product shipped again if your item is damaged).
Please note, we cannot accept returns or exchanges for custom illustration orders. If you are not happy with your custom illustration, you are offered unlimited revisions.
All my products are packaged with great thought and care and leave in quality condition. If your package or goods have arrived damaged, please send me a photograph of the damage to the item and its packaging and you will be issued a replacement. Email Cynthia@cynthiamidori.com
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)